Good Afternoon Jason,
I just finished reading your blog and can’t tell you how disappointed and embarrassed I am about the awful dining experience that you had while visiting Fandangles earlier this week. I would love to have the opportunity to bring you and your friends back to Fandangles and give you the perfect dining experience that we are known for (complimentary of course). Please let me know if you would like to take me up on the offer and when you would be joining us. You can reach me by email or directly at 404-555-5555 [not really]. I look forward to hearing from you.
Leola (Director of Food & Beverage- Sheraton Atlanta Hotel)
Well, about a month later we finally were able to get the group of 8 of us to schedule a night - Tuesday - to come back. Since we had 2 out-of-towners last time, we did feel the need to select two replacements, who wound up being Matt and Rebecca. As soon as we walked into the place, the hostess definitely recognized Erica from last time, which was pretty funny. We were also spotted by Robert, one of the managers who remembered us from last time. He seemed pretty excited to see us as he and really everyone else went out of their way to make sure we were happy...and we were! We were seated in a little open room off to the side were served drinks as we waited on the rest of our group.